If you are in the market for IT Consulting, be sure to choose quality IT providers. There are many businesses that provide “IT” support, but we’d like to shed some light on why a lot of managed service providers fail to meet expectations.
Outsourcing their own production
Many providers claim to offer help-desk, 24×7 support – but what a lot of providers don’t tell you is that they are purchasing those services and re-selling to your company. This can be misleading because when your employees call a help desk, they are met with over-seas support. Seems like bigger businesses utilize overseas support, right? Not in this case. Many MSP’s that are small and want to grow, utilize vendors that offer call-support. This web of communication can lead to confusion, slow production, and flat-out frustration.