ITIL Demystified

Effective Management | Planning Onboarding

Availability Management

Availability Management is used to ensure application systems stay available. This usually means making sure everything is up for use under the conditions of service level agreements (SLAs).

Capacity Management

Monitor and control a predetermined set of limits.

Information Security Management

Information Security Management aims to ensure the confidentiality, integrity and availability of an organization’s information.

IT Service Continuity Management

Defines and plans all measures and processes for unpredicted events.

Service Level Management

Agreed upon target level of service.

Vendor Management

Allow’s us to stay informed and engaged on your behalf.

Change Management

Aims to control the lifecycle of all Changes. The primary objective of this process is to enable beneficial Changes to be made, with minimum disruption to IT services.

Renewals Management

Track and process renewals and subscriptions.

Knowlege Management

Aim to gather, analyze, store and share knowledge and information.

Transition Planning (Lifecycle)

Any movement is executed in a coordinated way.

Configuration Management

Track configurations and relationships between various components.

Password Management

Create a system of checks and balances. Audits the roles of passwords as well as schedules and forces resets.