NOC Services – What is AIT

What is AIT

All Inclusive Technology (AIT) is the coming together of all of ServIT’s tools, processes, equipment, facilities, and people to fulfill one simple promise: We will simplify your life, allowing you to stay focused on running your business. At its heart, AIT is all about predictability – predictable pricing and predictable system availability. There will never be any surprises. You will NEVER pay more for all the support your business requires. On top of that, All Inclusive Technology comes with an SLA-based, money-back guarantee.

Whether you need ServIT to backfill and augment your existing IT staff or need us to become your entire IT department, we have a custom-tailored service offering to fit your needs and exceed your expectations. We can handle 1 role or the complete support of your entire technological landscape.

Administration

We automate the administration of your critical business systems based upon a set of operating standards and metrics to ensure your infrastructure is healthy and available.

  • Access to Tools
  • Anti-Virus Deployment & Updates
  • Vendor Management
  • Patching & Security Updates
  • New User Setup
  • Terminations
  • Server & Workstation Configuration Management
  • Network Device Configuration Management

Monitoring

The monitoring tools we employ utilize intelligent prioritization of notifications based on parameters defined specifically to support your environment.

  • Servers
  • Workstations
  • Network Devices
  • Security Posture
  • Utilization & Utilization Trends
  • Critical & Non-Critical Device Thresholds

Reporting

What are your key performance indicators? What metrics do you care about? No matter what they are, our monitoring tools collect real-time information that can be aggregated into meaningful, custom reports and trend analytics.

  • Data aggregated from our remote monitoring tools allows us to see trends in your environment
  • Analysis of historical use trends get your potential problem areas into clear focus allowing proactive remediation before you have an event to impact your business

Control & Remediation

Whether our monitoring tools tell us you have a problem, you call our support hotline, send us an eMail, or use our support portal; you’ll receive a warm transfer to our dedicated support teams who can reach out to help you from across the street or across the globe.

  • Connect to humans who will solve the toughest issues with speed and reliability
  • Seamlessly integrated into any environment
  • Unlimited Live Support
  • Remote Diagnostics
  • Secure connection to our support professionals

ONSITE / SUPPLEMENTAL RESOURCE

Often times users prefer a face to face interaction with their technical support resource. ServIT can provide that resource. We offer a more custom technical support experience. We can provide a dedicated onsite resource for as many hours as needed per week. This resource would take the time to learn your technical business needs as well as build a relationship with your users. Our onsite resources will become like one of your team.

Saves You Money

ServIT Team acts as Backup Support to onsite resource

No Resource Replacement Hassle

Face-to-Face Communication

Access to Tools / Systems

Blueprinting / Documentation

No HR Envolvement